Dear guests, kindly note that Orange Bay Hurghada have a full refund policy 48H prior to the excursion & 25% refund policy within 24H from the planned start of any excursion. All cancelations with 24H or less are subject to no refund. All refunds are issued back to the credit card which was used for the initial payment of the excursion.

Orange Bay Hurghada operates and is ready to welcome you for an adventure of your life 365 days of the year. Only exceptions are:
1, If the sea is closed by armed forces due to bad weather.
2, Force measures
* in both above cases we offer our clients to reschedule the trip as per their vacations agenda. Incase a client is able to provide documents that such rescheduling has interfered with their return flight a full refund will be issued.

Transportation from the hotel to the point of boat departure, to Orange Bay Hurghada at New Marina Hurghada and return back to the hotels of our respected guests are included in the price of each excursion from within Hurghada area. Areas of Soma Bay / Makadi / Sahl Hasheesh & El Gouna are against additional charge of 7 Euro per person.

Dear guests, kindly note that Orange Bay Hurghada apply a 50% children’s policy from age 6 years and above until 11 years old. We offer a free of charge policy to all children younger than 5.9 years old. Orange Bay Hurghada team reserve the right to control passports, or other identification documents in possession of the parent or the guardian as per government guidelines.